Each and every individual who phone calls the tech support range is wishing to talk to a real man or woman immediately. Not a soul desires to really have to jump via a maze of queries in hopes of merely staying place inside of a que to speak to an actual individual!
Also, our telephone line to your house arrived down inside of a windstorm the other evening, as did our neighbors. We don't utilize a landline any longer, nevertheless the cable is in the street and even now connected on your house conclusion. I recommended that They only clear away it absolutely. They explained as I did not have an active landline, they might not send a technician out to scrub up the wire in the course of the road.
Sure I attempted chat and bought connected with a Reside man or woman Nevertheless they explained to me I had to phone. Not sure just what the Reps over the chat can assist with.
I am looking to renew my Net service once the 2 yr deal expired. We even have primary cable which I in no way use and need to do away with. It's extremely hard To do that on the web, plus the cell phone number for support is incredibly very well hidden. I finally obtained it from the reseller. I known as the selection, and listened to AI attempt to obtain me to get it done on the internet, but You can not cease utilizing a service on the net.
I needed to Get hold of CS these days with Chat along with the Section I want to speak to is only obtainable by cellular phone. The CS on Chat organized a simply call back at an agreed upon time slot. When that Division termed me later I got anything sorted out.
You may then receive a textual content concept once the agent responds, and you may observe up at your earliest usefulness.
I am creating to express my deep dissatisfaction With all the customer service I been given though aiming to make clear the main points of my new agreement and special discounts. My new knowledge has left me feeling annoyed, undervalued, and worried about your staff's Over-all top quality of support.
I am explained to to speak to Loyalty and determination and continue to finding no in which. I've managed to talk to 2 people who referred to as on their own supervisors inside the Philippines, who couldn't enable me.
Fixed discussions will be closed Telus customer service and saved for ninety days, and can be accessed in the Message Centre throughout the My TELUS app.
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@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time plus they hanged up on me, declaring that I should phone in the course of "frequent Business office hrs". Is that this for authentic?
My pro is an extremely patient person. He taught me how to repair my challenge in various effortless methods. What’s extra, he guided me by way of each phase, in some cases much more than once. I am genuinely grateful!
Looks like all we can do now is air our grievances with a general public forum in the hopes of somebody in a position of authority can actually do a little something about this.
Yeah, I’m binding by a two year contract however, I’m only 4 months in, but I did get someplace. I guess The manager Office environment termed me nowadays so I have a phone dialogue with him in an hour or so. We’ll see how that goes.